Legal

Payment & Refund Policy

Last updated: October 2026

1. How orders work

No payment is taken on this website. When you request a programme, we email you to confirm your order and agree the payment method with you directly (for example, card or bank transfer). All prices are shown in British pounds (GBP).

2. Digital delivery

Your programme is a digital product delivered by email as a PDF download link once your order is confirmed.

3. Refunds

Every programme is covered by our 30-day money-back guarantee. If it is not right for you, contact us with your order number and we will process a full refund within 14 days to your original payment method.

4. How to request a refund

Contact us at support@birch-eagle.com with your order number. Refund timing depends on your bank or payment provider and can take a few business days to appear on your statement after we issue it.